Getting Out In Front: Becoming an Experience-Led Government
With the opportunity unleashed by the digital revolution, it has never been easier to deliver effective government services, and at the same time it has never been more difficult. Expectations have risen to unprecedented levels, as citizens have come to expect the same level of customer experience they encounter when they bank, shop, or communicate. The explosion of touch-points has changed how citizens wish to engage, and the flood of information is impacting the ability to engage them in meaningful ways.
To cut through the noise and live up to expectations, government must lead with the digital experience as a driver for government services – both internally and citizen facing. This requires a fundamental change to methodology, technology foundation, data insights and how this all connects together.
With our sponsor Adobe, we explored a better way to engage, interact with, and serve Canadians. This session featured compelling case studies, subject matter experts, engaging discussions, and the opportunity to network with like-minded peers, all focused on how government must lead with experience in mind.
Download materials from the June 2016 Summit
- Not Your Father’s Government: Why Technology Will (Most Likely) Change the Nature of Government
Presented by: Alan Webber, Research Director, IDC Government Insights
- ADOBE SNEAKS – Rethink and Reimagine Digital Experiences
Presented by: Greg Reeder, Director, Department of Defense Tech Strategy, Adobe
About the GTEC Summit
The GTEC Summit is a complimentary half-day program where invited thought leaders share their experiences around the advanced technologies and solutions that are driving ICT initiatives forward in the public sector. Attendees will have the opportunity to hear directly from independent experts who will help answer questions in an interactive format, learn the latest information to take away and share with colleagues, and to network with peers in the industry.
The Summit is geared towards organizational and departmental leaders across federal, provincial and municipal governments, academia and health care.
The GTEC Summit is brought to you by the same people who produce GTEC, the leading public sector technology event for the past 24 years and the primary forum where public and private sector communities gather to exchange ideas and advance the business of ICT in government.